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General Insurance Code of Practice
We enthusiastically support the General Insurance Code of Practice. The Code was developed by the Federal Government in consultation with the Insurance Council of Australia and consumer groups. Its aim is to set appropriate standards for insurers to meet in dealing with insureds. The standards deal with the clarity of insurance documents; the training and supervision of employees and agents, the handling of claims and the resolution of disputes.
How to make a Complaint
Either phone or write to CCI. Complaints will be handled by a senior person with the appropriate powers to deal with your complaint.
If you are still not satisfied with the outcome then you can lodge a dispute with our Disputes Resolution Committee. This committee is a group of senior CCI executives with the authority to make a final decision on behalf of the company.
If you are not satisfied with our response, you may refer your complaint to the insurance industry's review body:
Insurance Ombudsman Service Limited
The toll free number is 1300 780 808
Please note that this organisation is independent of Catholic Church Insurances and they will not accept a complaint unless you have first tried to resolve the problem with us.
If you prefer, you may pursue other options that may be available to you, such as Small claims Tribunals, Mediation or Arbitration Legal Process.
Safeguarding your Information
Personal information supplied by You in this Application and otherwise to CCI Insurances Limited (US) is for the primary purpose of evaluating and administering Your proposed insurance cover with Us.You are entitled to access the personal information. If You do not provide all the information requested by Us this may affect. Your insurance cover with Us by reason of the operation of the Insurance Contracts Act 1984 and otherwise. It may also be necessary for Us to disclose personal information to other parties including reinsurers, Your professional association and claims consultants. Any such disclosures will only be in accordance with the General Insurance Information Privacy principals. Personal information will also be used for the purpose of informing You of other products offered by Us and related corporations. You may object to or withdraw your consent to the use of personal information and for this marketing purposed by advising Us on Freecall 1800 810 213. In the absence of Your advice to the contrary, We will be entitled to assume You consent to use of personal information for this marketing purpose.
In the interests of sharing information etc, our GST clause reads:
If You are registered fro GST purposes and have an entitlement to claim an Input Tax Credit (ITC).