About Us
 Catholic Church Insurances has been protecting the interests of the Catholic Church in Australia for 100 years. Owned by the Church and existing to serve the Church, Catholic Church Insurances understands the unique needs of the Church community like no other. This understanding has helped us to build a valued relationship of trust with the community we serve. Right from the beginning, our founding principles have remained constant: to develop specialist products and services which are able to meet the needs of the Church; to keep control of insurance costs; and to retain the surplus within Church. Building on this heritage, Catholic Church Insurances also looks to the future, constantly evolving and introducing new products and services to meet the changing needs of the Church today and tomorrow.
Our history
Catholic Church Insurances has been serving the Church in Australia since 1911, making it one of the oldest insurance companies in Australia.
Right from the beginning it was unique among insurance companies. It existed not to make a profit, but to protect the interests of the Church community and to return any surplus made back to the Church community, thus helping to support the mission of the Church.
Since 1911 we have evolved from simple origins as a company offering fire insurance for Church properties into a diversified general insurance and financial services provider. Today, Catholic Church Insurances provides insurance products to Church and Religious Institutions in Australia, including property, motor vehicle, liability, workers compensation, as well as providing residential buildings and contents insurance and personal accident insurance to the broader community.
In 2000, Catholic Church Insurances also began providing insurance to other church denominations. We also offer a Church owned investment management service through Catholic Church Insurances Investment Management Limited. In all its operations, Catholic Church Insurances’ mission is to serve Church.
We belong to the Church
Catholic Church Insurances is owned by the Catholic Dioceses and Religious Institutes of Australia, which are represented on the Board of Directors.
We are sustained by a prudent leadership team, which operates under the guidance of the Board of Directors and is committed to serving the Church community.
As a wholly Church owned business, our responsibility to our Church clients is much greater than that of a commercial insurer. Above and beyond meeting the prudential and regulatory obligations required by governments and regulatory bodies, our responsibility extends to caring for our clients, our Church community.
With state offices Australia-wide and dedicated account executives who travel the length and breadth of the country, we are well equipped to personally deliver our broad range of services to the Church community, no matter where they are at.
A different type of insurance company
Catholic Church Insurances is a truly different type of insurance company – one that genuinely cares for its clients.
We seek to ensure that all Catholic Church organisations are adequately and fairly insured by providing a diverse range of insurance products to cover all insurable Church risks. Most of our policies come with automatic renewal and we will endeavour not to cancel or fail to renew a Church policy due to adverse claims experience or inability to pay premiums.
When our clients need us, we are there for them. In the event of a claim, we act promptly, not only to restore or repair the loss, but also to support those who are affected. As a Church organisation, our staff understands the importance of fairness, clear communication and caring service, especially when our clients are experiencing times of difficulty or distress.
Serving the Church and supporting its mission
Beyond our insurance operations, Catholic Church Insurances actively engages with the wider Catholic community to help support the Church’s mission in pastoral, education, health and welfare work.
We manage a balance between the prudential demands of running an insurance company and being part of the Church community. Each decision is measured against our values of fairness, honesty and commitment to serve.
Operating under mutual principles we are able to put Church interests before company profits. When an operating surplus is achieved, a significant proportion is returned to the Church by way of dividends, distributions to Catholic Church entities and grants. We have returned more than $223.7 million to the Church community in the last 32 years.
Our commitment to serve into the future
Catholic Church Insurances is a specialised insurer, who, being a part of the Church, truly understands how best to serve the Church community.
It is our privilege to have been part of the Catholic Church community in Australia for 100 years, and we look forward to meeting the unique needs of the Church into the future and to serving the Church in new and exciting ways.
Vision
"Serving Church"
This vision of Catholic Church Insurances Limited is to serve Church. As the Church's own insurer and the provider of risk consultancy services, we are active members of the Church community.
Mission
"To provide ongoing security to the Catholic community by identifying and ethically servicing its insurance and related needs".
Values
The company’s values support our vision and guide our operations and customer service charter, they are:
- Honesty.
- Fairness.
- Commitment to Serve.
Customer Charter
Catholic Church Insurances Limited exists to serve Church. We are therefore solely focussed on ethically serving the insurance and related needs of our clients. Whilst we are bound by industry legislation and regulation which sets minimum standards of service, our company philosophy is what drives our commitment to serve.
In all of our work our task is to:
- Identify and meet the insurance and related needs of Church
- Satisfy those needs in the most cost effective way with the greatest achievable operational efficiency
- Work in partnership with our clients to identify and minimise risk, and
- Always to go the extra mile.
The primary measure of our success is client satisfaction, which is monitored through our regular Client Satisfaction Surveys.
We are committed to providing consistently high quality service to Church. We do this by:
- Always being available
- Keeping premiums fair
- Providing prompt and fair claims assessment
- Providing quality products and services
- Providing accurate and clear information
- Responding promptly
- Always keeping information private and confidential and
- Working together to serve Church.
Code of Practice
Our Code of Practice is the guidelines which govern the minimum standards of service provided by the staff of Catholic Church Insurances.
Customer Service Standards
Our Customer Service Standards specify the standard of service provided to Church:
- Our clients are our business.
- We are trusted to look after their insurance needs.
- We exist to protect Church.
- We seek solutions.
- We work in partnership with Church.
- Our clients are very special people with very special missions.
- Our clients are honest, trustworthy and committed to serving Church - so are we.
- We rely on our clients’ support.
Our service standards have been developed to ensure that we continuously strive to meet and exceed the level of service we provide to Church.
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