National Privacy Principles
Privacy
Catholic Church Insurances Limited has adopted the National Privacy Principles which supports our management philosophy promoting mutual trust, respect, equity and fair treatment.
We may collect personal information about you which enables us to assess your application for new insurance, change your existing insurance, correct your details or determine a claim. To assess a risk or process a claim we may disclose your personal information to other insurers, re-insurers, claims investigators, assessors and legal professionals. Where necessary we will always gain your consent. From time to time we may offer you other insurance products apart from your original policy. If you do not wish to receive this information please advise us. Your may access, correct or update your personal information held by us at any time.
Safeguarding your information
Protecting your privacy and the confidentiality of your personal information is of paramount importance to us and fundamental to the way we conduct business.
Catholic Church Insurances Limited is committed to providing you with the highest levels of customer service. Catholic Church Insurances Limited abides by the National Privacy Principles.
These principles include safeguarding your privacy and adopting the following principles that relate to privacy:
- Collection.
- Use and Disclosure.
- Data Quality.
- Data Security.
- Openness.
- Access and Correction.
- Identifiers.
- Anonymity.
- Trans-border Data Flows, and
- Sensitive Information.
These Privacy Principles support the Catholic Church Insurances Limited management philosophy promoting mutual trust, respect, equity and fair treatment.
Collecting your personal information
Personal information collected by Catholic Church Insurances Limited includes your name, address, contact details and any information specific to your policy/product preference.
The information we collect enables Catholic Church Insurances Limited to assess your application for new insurance, change your existing insurance, correct your details or determine a claim.
Our commitment is to only collect personal information that is relevant to your application for insurance, your insurance policy or claim.
Disclosing your personal information
Once Catholic Church Insurances Limited has collected any personal information about you, we will manage it in accordance with the Privacy Act.
To assess a risk or pay a claim we may disclose your personal information to other insurers, re-insurers, claims investigators, assessors and legal professionals. Where necessary we will always gain your consent.
At Catholic Church Insurances Limited, we will take reasonable steps to protect the personal information we hold about you from misuse or loss, and from unauthorised access, modification or disclosure.
Accessing your personal information
Catholic Church Insurances Limited aims to ensure that your personal information is at all times accurate, up to date and complete.
On your request, Catholic Church Insurances Limited will provide you with access to your personal information except in circumstances where access may be denied under the Privacy Act.
Should you require access to your personal information or wish to update and correct personal information we currently hold about you, please write to us at:
Privacy and Complaints Officer
Catholic Church Insurances Limited
GPO Box 180
Melbourne Vic 3001
or call us on 1300 655 001 EST, 9:00am to 5:30pm, Monday to Friday.
Direct marketing and your privacy
From time to time we may offer you information on other Catholic Church Insurances Limited insurance products or services that may be of interest to you. If you do not wish to receive these offers, please advise us on 1300 655 001 EST, 9:00am to 8:00pm, Monday to Friday.
Cookies
Catholic Church Insurances Limited does not use cookies on its web site. (Cookies are pieces of information that a web site can transfer to an individual’s computer hard drive for record keeping).
Additional information and complaints
 If you wish to obtain a copy of our Privacy Policy (PDF 59 KB) and/or our Privacy Principles Brochure (PDF 65 KB) please write to us at the above address.
If you wish to make a complaint please refer to Complaints and Feedback.
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